Deleting your account
You can delete your customer account yourself, in the Dripbase app or on the website under Account, then Data & privacy. You enter your password to confirm. Deleting ends sign-in and booking. It does not erase your history.
What is removed, and what stays
- Ends at once: signing in, on every device, and booking.
- Stays: your past jobs with the name, contact details and addresses on them, a review you wrote, and your payment records. Reviews are part of a detailer's standing, and payments are financial records we are required to keep.
- The same email address cannot be used to register again.
- Your conversations with Dripbase support are kept, so our staff can still see them. Any that are still open are closed, and no one can reply on them afterwards.
When deleting is refused
Nothing is changed, and the screen says why, in these cases:
- A job is not finished. Cancel it, or wait until it is complete.
- A problem you reported is still being reviewed. We email you when it is resolved.
- A membership or refresh plan still bills your card. Cancel it first, on the website under Account.
If you cannot sign in to delete it
Email support@getdripbase.com from the address on the account. A person reads it and tells you what can be done.
Email support@getdripbase.com
Written against how Dripbase works today. Rules like pricing, timing, and what we require of a detailer are settings we can change, so this describes the current behaviour rather than a permanent guarantee.