Cancelling a reservation

When you can cancel yourself

Cancelling is available while a job is in one of these states: not yet booked, finding your detailer, detailer confirmed, or on the way. Once a detailer has started the job, self-serve cancellation turns off — at that point work has partly happened, and calling it off is a judgment call, not a button.

If you try to cancel a job that's already being worked on, finished, or already cancelled or expired, you'll get a message explaining why and, where it applies, what to do instead.

What happens when you cancel

• The status changes to Cancelled.
• The hold on your card is released. You are not charged.
• If a detailer had already accepted the job, they're notified that it's off their calendar, and your address and access details stop being visible to them from that point on.
• The reason you give is recorded on the job.

What happens if you cancel after work has started

You can't cancel it yourself at that point. Contact Dripbase and it will be sorted out with the detailer directly, since the job is no longer a clean "never happened" — some work may have already been done.

Cancellation fees

Right now, cancelling never costs you anything, no matter how close to your appointment you cancel. That's not a promotional window — it's the honest state of the platform today: Dripbase has a field on the job for a cancellation fee, but there is currently no rule anywhere that says when a cancellation would actually trigger one. Until that rule exists, nothing is charged for cancelling.

That means this could change. If Dripbase introduces a cancellation window or fee in the future, this article will be updated to say so plainly, with the actual terms — not a vague "fees may apply."