Understanding your reviews as a detailer

What your rating affects

Each detailer has a running rating average and a running count, kept up to date as reviews come in. Dispatch and ranking read that average — it's part of how offers get ordered.

Your rating average also feeds tier eligibility. Tiers are defined by rules that set a minimum number of completed jobs, a minimum rating average, and a cap on cancellations. The reward for meeting a higher tier's bar is that the platform keeps a smaller share of what a job pays — we won't publish the exact numbers here since they're set centrally and can change, but climbing a tier is worth real money on every job after that point.

The rating average is a rolling window, not a lifetime score

The rating bar for a tier is measured over a rolling window, not over every review you've ever gotten. That's deliberate: a lifetime average means one bad morning follows you forever, and a single low rating from an off day could permanently lock you out of a tier you've otherwise earned. A rolling window means a bad month ages out. If you have a stretch of low ratings, the fix is the same as the cause — a run of solid jobs moves the average back on its own.

Responding to a review

A review has room for one response from the detailer it's about. There's no back-and-forth after that — it's your one chance to add context, so use it for something a future customer would actually want to read, not a rebuttal aimed at the customer who left it.

If a review seems wrong

If you think a review is inaccurate, unfair, or about the wrong job, that's a conversation with support, not something you can edit or remove yourself.