Refunds and reimbursement
If something about a job was wrong, Dripbase support reviews it and decides whether money comes back to you. There's no self-service refund button — issuing a refund is a decision a person on the Dripbase team makes, not one you make yourself.
A refund is different from a hold being released
If a job never happened — nobody accepted it before the offer window closed, or it was cancelled before a detailer started work — your card was only ever holding the money, never charged. In that case there's nothing to refund: the hold is released and the charge simply never occurs. See "How and when you're charged for a booking" for that flow.
A refund only applies once a job has actually been charged. That's the case this article is about.
How a refund gets decided
When you raise a concern about a completed job, it's reviewed against the photo record for that job — the before-and-after set your detailer took — and against what the job's listing promised at the time you booked it. A member of the Dripbase team decides the outcome: a full or partial refund, a redo at no extra cost, or no change, along with a written explanation of what they found.
A refund can never exceed what was actually charged on the job, and it's issued back to the same card the job was charged to — Dripbase does not send refunds any other way.
How long it takes
Once a refund is approved, Dripbase sends the request to the payment processor right away. From there it follows your bank's own timeline for posting a refund back to a card — typically within 5 to 10 business days, though this is your bank's schedule, not Dripbase's, and it can vary by issuer.
If you think you're owed one
Right now there's no in-app way to open a case yourself — no "request a refund" button on a job. If you believe a job wasn't done as promised, reach out to Dripbase support directly so it can be reviewed.
Written against how Dripbase works today. Rules like pricing, timing, and what we require of a detailer are settings we can change, so this describes the current behaviour rather than a permanent guarantee.