What "insured detailer" means on Dripbase
Dripbase does not carry an insurance policy on your car or issue payouts for damage. What we do is check, before a detailer can take any job, that they carry their own auto and liability insurance — and we keep checking, on a schedule, for as long as they're active.
What we actually verify
Every detailer goes through vetting before they can be offered work, and two of those checks are specifically about insurance: that they hold auto insurance, and that they carry liability insurance. For each one, the detailer uploads a document, and it's reviewed and either approved or rejected. An approval isn't permanent — it's given a valid-through date read off the certificate, and it expires. A detailer whose insurance has expired stops receiving new job offers until they renew it and get re-approved. That's a real, enforced gate: it's checked every time a job is being offered to someone, not just once at signup.
Which checks are mandatory to hold before a detailer is approved to work at all is itself a setting Dripbase can change — insurance is required today, but we're not going to describe that as a fixed list that can never move.
What that does not mean
Verifying that a detailer has their own policy is not the same as Dripbase insuring your car, and it's not the same as Dripbase indemnifying you if something goes wrong. There is currently no claims process run by Dripbase — no in-product way to file a claim or open a formal dispute over damage or a disagreement about a job. If something about a completed job doesn't look right, the right first step today is to leave a review and reach out to Dripbase directly; there isn't yet a self-service claims flow to point you to beyond that.
If a detailer is genuinely at fault for damage during a job, that's a matter between you and that detailer's own insurance — the one we verified they carry — not a Dripbase-run claims process.
Written against how Dripbase works today. Rules like pricing, timing, and what we require of a detailer are settings we can change, so this describes the current behaviour rather than a permanent guarantee.