How reviews work on Dripbase
Every completed job can carry one review, written by the customer about the detailer who did the work. This article covers the rules behind it — what a rating means, what happens to the text, and when a review stops counting.
One review per job
A review is tied to a single job, not to a detailer in general. That job can only ever have one review — you can't leave a second one to revise the first, and a review can't be split across two jobs. If you've booked the same detailer five times, that's five separate jobs, and each one can carry its own review.
The rating
A review is a single number from 1 to 5. Alongside it, three optional scores break the rating down further: quality of the work, timeliness, and professionalism.
Those sub-scores exist so a middling rating is diagnosable. A 3-star review with no other information tells a detailer almost nothing about what to change. A 3-star review with a low timeliness score and high marks on quality and professionalism tells them exactly what went wrong — they were late, not sloppy. Sub-scores are optional; a rating can stand on its own without them.
There's also a free-text comment field for anything a number can't capture.
Moderation
A review can be hidden. When that happens, it's marked with a timestamp and a reason. A hidden review no longer counts toward a detailer's rating average or rating count — it's removed from the rollups, not just visually suppressed.
Written against how Dripbase works today. Rules like pricing, timing, and what we require of a detailer are settings we can change, so this describes the current behaviour rather than a permanent guarantee.