Changing a booking
A booking cannot be edited after you place it. You cannot change its time, address, package or vehicle. To change one of those, cancel the booking and book again.
What you can change
- The card the hold goes on, while the hold has not been placed yet or if it was declined. See Card holds.
- Your saved addresses and vehicles, for the next booking. Details you save for later do not rewrite a booking you already made.
What to do instead
Cancel the booking, then book the time you want. While a detailer has not started work, cancelling releases the hold and charges you nothing. See Cancelling a reservation for exactly how, and for what is different once work has started.
If the detailer you were given cannot be changed, that is the same answer: you do not choose your detailer. Dripbase offers the job to vetted detailers nearby and one accepts.
If you are stuck
Email support@getdripbase.com with the job's date and what you need changed. A person reads it and tells you what can be done.
Email support@getdripbase.com
You will get a first reply within 24 hours, every day of the week. A first reply is not always a resolution.
Written against how Dripbase works today. Rules like pricing, timing, and what we require of a detailer are settings we can change, so this describes the current behaviour rather than a permanent guarantee.